Case Studies & Project Outcomes

Real examples of support transformation, workplace modernization, and operational clarity.

Organizations partner with Procyon Services when they need clarity, stability, and results. Below is a selection of real-world projects that demonstrate our approach across industries, regions, and levels of complexity.

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Financial Services

Enterprise

Multi-Year

Support Advisory

Global Support Consolidation

A global investment management firm with 2,400+ users across the U.S. and Europe was running a fully decentralized support model where noise had long been mistaken for urgency — and dashboards showed ...

Result

Unified, insourced 22-person support organization. ~50,000 requests handled annually. Leadership confidence measurably restored. Sustained across multiple years without regression.

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Financial Services

Enterprise

Project-Based

Workplace Technology

UK Flagship Office Relocation & Workplace Modernization

A global investment management firm relocated its UK headquarters into one of London's most prominent financial district buildings — under high executive visibility and zero tolerance for disruption. ...

Result

Zero disruption at go-live. Unified physical access standard (single card for building entry and lockers). New global workplace standards adopted firm-wide.

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Financial Services

Enterprise

Global Execution

Workplace Technology

Rapid Multi-Region Trading Floor Expansions

A global investment management firm needed to expand trading and management operations across Hong Kong, Manhattan, and London simultaneously — under extreme time pressure, with zero tolerance for dow...

Result

Zero downtime across all three regions. Trading operational at market open every time. Repeatable global expansion model established.

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Financial Services

Mid-Market

Project-Based

Support Advisory

ITIL

Support Transformation & Headquarters Modernization

An investment management firm in Chicago had watched its IT support function slowly lose the confidence of its leadership — years of inconsistent delivery, unclear ownership, and reactive workflows ha...

Result

Leadership confidence measurably restored. Audit-aligned governance implemented. Support team built during the engagement still in place years later.

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Financial Services

Mid-Market

Governance

Transformation

Operational Support

Headquarters Relocation & Support Team Rebuild

An investment management firm relocated its headquarters from Ohio to Chicago while simultaneously facing the loss of approximately 80% of its existing IT support staff — creating both operational ris...

Result

No material business disruption. Fully rebuilt, stable support organization. 24×7 coverage implemented. Team stability maintained through and beyond the transition.

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Healthcare

Enterprise

Program-Based

Governance

IT Asset Management Program Creation

A national healthcare organization managing thousands of devices across a distributed environment had no unified way to track assets across their lifecycle — creating audit exposure, compliance risk, ...

Result

Thousands of devices brought under formal governance. Asset shrinkage reduced to near zero from an estimated 10–15% baseline. Audit readiness established. Reporting effort significantly reduced.

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Professional Services

Enterprise

Transformation

ITIL

Shared Services Transition & ITSM Foundations

A global professional services organization transitioned thousands of IT support roles into a new shared services model as part of a large-scale organizational transformation — requiring standardized ...

Result

Global shared services model established. 24×7 support capability implemented. ITIL-aligned workflows standardized across regions. Consistency measurably improved.

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Financial Services

Mid-Market

Ongoing Leadership

Support Advisory

Service Desk Design for High-Demand, Low-Tolerance Organizations

Across multiple financial services engagements, a consistent pattern emerged: executives resist process overhead but demand flawless support. The challenge is not building a service desk — it is build...

Result

Measurable improvements in escalation reduction and engineering team noise. Sustained executive trust. Service desks still operating on the foundations built during these engagements.

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Financial Services

Enterprise

Emergency Program

Operational Support

30-Day Remote Work Transition for a Global Financial Firm

When the COVID-19 pandemic required an immediate shift to fully remote operations for a 2,400+ user global financial firm, there was no transition plan — only the requirement to be operational within ...

Result

+30% NPS improvement. Secure collaboration tools deployed and stable. Remote operations sustained without productivity regression.

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Financial Services

Boutique

Ongoing Leadership

Operational Support

Executive & VIP Support Modernization

Senior leaders at high-performance financial organizations have a specific and unforgiving support requirement: their technology must work, wherever they are, without requiring them to think about it....

Result

Executive productivity maintained across travel and remote scenarios. Zero-tolerance support standard achieved and sustained. Support model adopted as internal standard.

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Healthcare

Enterprise

Program-Based

Governance

National-Scale Endpoint Governance Program

A national organization spanning both financial services and healthcare operations had no unified endpoint governance across its distributed environment — disconnected procurement, deployment, and dis...

Result

Asset shrinkage reduced to near zero from an estimated 10–15% baseline. Full lifecycle chain-of-custody established. Audit readiness achieved nationally.

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